Resume

Tools & Tech

  • React
  • Redux
  • Bootstrap
  • HTML
  • CSS
  • Responsive Web Design
  • Git
  • Django
  • Node.js
  • Express.js
  • REST
  • GraphQL
  • PostgreSQL
  • SQLite
  • MongoDB
  • Mongoose
  • Docker
  • JavaScript
  • Python
  • C
  • Swift
  • Elixir

Experience

Skiplist

Software Developer  • May 2019-March 2020

◆ Developed a process to prepare data for sorting by aggregating data from 4 different collections and reflecting updates of that data without disruption of search capability

◆ Volunteered onto a team after a failed demo even though the project was to write a mobile application. Having no previous iOS, XCode, or Swift experience, I wrote the majority of the application to make the deadline of the second demo two weeks later that impressed the client enough to keep the contract.

◆ Authored a script to streamline project onboarding that pulled down all 6 relevant git repositories, linking where necessary, and installed dependencies

◆ Developed web applications using React, Redux, Node.js, Express.js, and MongoDB and an iOS application in Swift.

◆ Championed testing, increasing coverage from 0 to 100% in critical areas

Allegis Transcription

Quality Assurance Lead  • October 2016 - January 2018

◆ Led a 4-person team responsible for performing quality assessment of over 200 contractors on a quarterly basis

◆ Conducted 1:1 meetings with individuals falling below quality standards to walk through assessments and provide mentorship

◆ Trained new members of Quality Assurance team (including QA Manager)

◆ Maintained spreadsheets tracking progress of QA team, updating QA Manager on status

Allegis Transcription

Quality Assurance Assistant  • September 2015 - October 2016

◆ Compared insurance transcripts to the audio associated with those claims to ensure accuracy of transcription

◆ Advocated for changes in QA policy to allow for priority escalation

◆ Aided in establishing more measurable quality assurance standards in order to standardize assessment

◆ Created and maintained spreadsheets to track QA team progress and track QA assessment history to observe patterns in behavior

Self-employed

Freelance Transcriptionist  • 2007 - 2018

◆ Balanced academic, entertainment, corporate, and insurance contracts to provide strict, smart, and clean verbatim transcripts in UK or US English formatted according to client specifications

◆ Communicated with clients on any factors that may cause a transcript to be completed after the agreed-upon deadline as soon as those factors became apparent (poor audio quality, accents I was unfamiliar with, etc.)

◆ Researched industry-specific information in order to ensure accuracy

◆ Maintained strict confidentiality

Greenfield Advisors

Data Entry Clerk  • August 2013 - June 2014

◆ Processed information from scanned documents to enter into a database for further analysis

◆ Performed online research in order to standardize records and provide the most complete information possible

◆ Created a spreadsheet to aggregate team resources in order to improve consistency of data

◆ Maintained strict confidentiality

Education

Certificate in Computer Science with Full-Stack Web Development Emphasis

Lambda School  • April 2018 - October 2018

B.S. Psychology, Secondary major in Anthropology

Washington State University  • 2007-2011

Volunteering

Crisis Interventionist

IMAlive • June 2014 - January 2016

◆ Obtained HEART certification and completed over 200 volunteer hours in a year before switching to a supervisory role where I supervised other crisis interventionist volunteers

◆ Engaged in online chat conversations with individuals in crisis, providing acceptance, respect, and empathy while utilizing active listening skills to assess their situation before providing information and/or referrals to get the help and support they needed