Tools & Tech
- Responsive Web Design
Software Developer • May 2019-present
◆ Improved application performance by redesigning database queries and restructuring schemas. Previous to these changes, sorting of data in the application was impossible. Afterward,
◆ Implemented Mongoose hooks to keep relational data consistent and up to date.
◆ Mentored junior developers, troubleshooting issues as they arose.
◆ Developed web applications using React, Redux, Node.js, Express.js, and MongoDB and an iOS application in Swift.
◆ Advocated for and implemented increased testing, leading to an increase from 0 to 100% code coverage in critical areas.
◆ Refactored applications in various phases of the software development life cycle.
Quality Assurance Lead • October 2016 - January 2018
◆ Led a 4-person team responsible for performing quality assessment of over 200 contractors on a quarterly basis
◆ Conducted 1:1 meetings with individuals falling below quality standards to walk through assessments and provide mentorship
◆ Trained new members of Quality Assurance team (including QA Manager)
◆ Maintained spreadsheets tracking progress of QA team, updating QA Manager on status
Quality Assurance Assistant • September 2015 - October 2016
◆ Compared insurance transcripts to the audio associated with those claims to ensure accuracy of transcription
◆ Advocated for changes in QA policy to allow for priority escalation
◆ Aided in establishing more measurable quality assurance standards in order to standardize assessment
◆ Created and maintained spreadsheets to track QA team progress and track QA assessment history to observe patterns in behavior
Freelance Transcriptionist • 2007 - 2018
◆ Balanced academic, entertainment, corporate, and insurance contracts to provide strict, smart, and clean verbatim transcripts in UK or US English formatted according to client specifications
◆ Communicated with clients on any factors that may cause a transcript to be completed after the agreed-upon deadline as soon as those factors became apparent (poor audio quality, accents I was unfamiliar with, etc.)
◆ Researched industry-specific information in order to ensure accuracy
◆ Maintained strict confidentiality
Data Entry Clerk • August 2013 - June 2014
◆ Processed information from scanned documents to enter into a database for further analysis
◆ Performed online research in order to standardize records and provide the most complete information possible
◆ Created a spreadsheet to aggregate team resources in order to improve consistency of data
◆ Maintained strict confidentiality
Certificate in Computer Science with Full-Stack Web Development Emphasis
Lambda School • April 2018 - October 2018
◆ Completed 15 weeks of full-stack web development and 10 weeks of computer science curriculum (Curriculum can be found here.
◆ Collaborated with other students in Lambda Labs to create an application that met client specications and negotiated changes in project scope when our team went from a 5-person team to a 3-person team in the beginning of the second week
B.S. Psychology, Secondary major in Anthropology
Washington State University • 2007-2011
IMAlive • June 2014 - January 2016
◆ Obtained HEART certification and completed over 200 volunteer hours in a year before switching to a supervisory role where I supervised other crisis interventionist volunteers
◆ Engaged in online chat conversations with individuals in crisis, providing acceptance, respect, and empathy while utilizing active listening skills to assess their situation before providing information and/or referrals to get the help and support they needed